Secure Einstein Bot Conversations – Spring ’21

Starting this release, Salesforce has made Einstein Bots HIPAA and SOC2 compliant in the Chat channel.

Chatbots are very commonly used across industries nowadays. And when they interact with us, they know our personal information, bank details and they can even track our business. Bots book our travel tickets, they can trace our location and address. Bots interact with our enterprise systems and they can fathom confidential information. Since these chat bots talk to people, systems and things, just imagine what they can wield with such information.

Thanks to Salesforce that we do not have to worry much as the bot infrastructure now meets the highest standards for security, availability, and processing integrity of conversation data. Customers can now have secure conversations over chat.

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